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Bounce Handler

A high percentage of bounce can affect the email reputation and eventually your email’s ability to hit the recipient’s inbox. Therefore, it is important to have a seamless process of receiving and handling the bounces within the email application. The bounce handler is the centralized function within MailCarry that you will use to connect to your bounce email. This article discusses how it works.

In this Article

  • How does the MailCarry process the bounces?
  • How can I configure the bounce handler?

From the submenu of “Setup” on the main navigation, you will click to start setting up a new bounce handler account. Click “Add Bounce Handler” the button on the top-left area of the page to start setting up a new bounce handler account.

Following are the preferences and fields you need to fill


Set the new bounce handler account as active or inactive. Only accounts with active status would be able to process the bounce notifications.

Bounce Email

This field is used as a reference for this bounce handler account. The reference will help to identify this bounce handler later while setting up other resources within the application, i.e. sending server.


It refers to the method that will be used to access the bounce inbox and read the bounce notices. There are two options to select one between IMAP and POP. Both offer a way to connect to the mail server and read bounce email notices. For most of the users, IMAP works well, but if you would need to connect through POP it is available as well.


Provide the hostname to connect to the network. It can be localhost if the bounce email is hosted on the same server, can be the IP address or physical path i.e. to the server.


This is simply the username of the email inbox that you’ll set to receive the bounce notification. Make sure you will provide a correct and complete username to access and read the inbox.


The password of the bounce email address to connect.


The field is mandatory and has to be filled with the port IMAP/POP will use to connect. There are some largely used ports listed in the following area.

143 (Default) 110(Default)
993(SSL/TLS) 995(SSL/TLS)


Two optional security fields followed after the port information.

  • Encryption- If the connection to the server needs encryption? You’ve got the option to choose the type of encryption required. If not, you can continue with the first option “None”.
  • Validate Cert- If it requires to validate the security certificate to authenticate the connection, choose the option as Yes, and if it doesn’t require validating certificates, then proceed with the option “No”.

Delete after Processing

A way to automatically delete the emails from the bounce email inbox after processing them within MailCarry. Selecting the option as “Yes” will empty the bounce inbox after the bounces are being flagged within MailCarry. If you want keep the bounce notices in the inbox and want to manually review/manage them, just leave this option as “No”.

Click “Save” to save preference and get back to the view page, click “Save and “Add New” to save these preferences and refresh the fields for a new entry, click “Validate” for the system to try establishing the connection to the bounce inbox to see if the information is correct. And click “Close” to simply close the process without saving.

View and Manage Bounce Handler Accounts

The page you land after clicking “Bounce Handler” will show you a table listing all currently available bounce handler accounts. Here is the set of information you can grab from the view table with regard to every bounce handler account.

  • ID- Every account is assigned a unique ID
  • Bounce Email– The identification reference of the bounce email you’ve provided while setting the bounce handler.
  • Host– The host (path) to the bounce server
  • Method– Which method between IMAP and POP the bounce handler account is set to use for accessing the mail server and read the bounce notices?
  • Active– If the bounce handler account is active or inactive
  • Created– The time and date when the bounce handler account is created

Under the Actions

How can I edit a bounce handler?

You can select “edit” under the action menu to reach the edit page of a specific bounce handler account. Apart from the bounce email (reference), you’ll be able to edit and update the rest of the fields and preferences.

How can I delete a bounce handler?

If you want to delete one account, you will choose “delete” under the “Actions” menu of the specific account. And if you want to delete multiple accounts in one go, you’ll first choose the accounts to delete and then click delete from the action menu placed towards the right corner of the table.

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